IT Service Center Hours

The University of Nebraska Computing Services Network (CSN) IT Service Center is a valuable resource for our University of Nebraska and statewide customers. We help facilitate an efficient resolution to computing problems in a friendly, approachable manner. As IT professionals, we continually strive to educate our customers and ourselves in order to deliver a productive computing environment.

The CSN IT Service Center is your first point of contact for all requests, queries and issues (faults or problems) concerning CSN provided IT services. We are supported by a full team of IT professionals who can handle the more specialized problems. If a particular problem cannot be resolved by our Service Desk Technicians, it will be passed on to one of our expert teams for advice and/or action. This is the best way to ensure that all incidents are dealt with effectively.

The CSN IT Service Center is set up to handle our users' initial calls for assistance; with the following goals in mind:

  • Provide a focus within CSN for users to obtain general and technical assistance.
  • Offer prompt and efficient front-line assistance, with the aim of answering as many routine questions as possible.
  • If the incident is not resolved at the Service Desk, to pass it on to an appropriate specialist within CSN.
  • Provide feedback to CSN staff about common problems encountered by users, which might indicate the need for further documentation or a change in what is provided.
  • Report the details of all incidents and publish appropriate information to increase CSN’s knowledge base and empower users with helpful information.

Team Leads: John Bret and Christie Strain

Team Members: Alex Wacha, Chris Clanton, Cynthia Lugan, Dennis Hughes, Doug Evans, Eunice Pyle, Jacob Daffer, Jefferson Barnett, Kevin Hopper, Mark Woitaszewski, Matt Mattke, Michael Williams, Mike Perez, Murtda Mohammed, and Vu Dinh

IT Service Center Office Hours:  24x7
Phone:  402-472-7373 or 1-877-472-7694 (toll-free)
IT Service Center Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

University of Nebraska Nebraska 901 N 17th St. 327 East Nebraska Hall, Lincoln, NE 68588-0521 | 472-3701 | Office Hours: 8:00 A.M - 5:00 P.M.
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